Complaints

Causeway Coast Community steadfastly adheres to the Editors Code of Practice and undertakes to work within its parameters. We are fully committed to promptly acknowledging and rectifying any errors, and where appropriate, offering an apology.

Should any individual feel that we have in any way transgressed the provisions of the Code, you are invited to submit a written complaint to the editor using the prescribed form, in accordance with the following procedural steps:

Submission Requirements:

• Every complaint must clearly state the name and date of the publication, with a precise reference to the article in question.

• Please provide, if possible, the URL of the article and/or a link to any accompanying image or video.

• Your submission should include a detailed account of the complaint, citing specific words, phrases, images, incidents, dates, and records that are pertinent, along with reference to the particular clauses of the Editors Code of Practice that you contend have been breached.

Eligibility to Complain:

• Complaints must be lodged by named individuals only; this stipulation extends to instances involving businesses and organisations.

• Complaints on behalf of individuals mentioned in our reporting will only be considered if explicit permission has been granted by the individual concerned, as opposed to generic complaints such as those pertaining to political bias which are open to all.

In submitting a complaint, you are required to furnish your full name, address, telephone number, and email address.

Scope of Complaints:

• Complaints may be directed against any article, whether on our website or social media, inclusive of its words, images, and audio/video content.

• You may also raise concerns regarding the conduct of any journalist or employee of the publication, provided that you reference specific clauses of the Editors Code that you believe have been contravened.

Time Constraints and Response:

• All complaints must be submitted contemporaneously, within four months of the publication date.

• The publication endeavours to respond to any complainant within 21 working days.

Complaints Procedure:

• The editor shall acknowledge receipt of your complaint within three working days, via email.

• The matter will be examined by the editor of the publication responsible for the article, or the employer of the individual named, with due regard to the Editors Code of Practice.

• Following a thorough investigation, you will be informed of the remedial actions taken or proposed should your complaint be upheld.

• In the event that the resolution offered does not satisfy you, you are entitled to seek further advice from a media lawyer.